Customer Service

Can I pick up my order?

No, we don't have a physical store.

What is your Return Policy?

You have 30 days from date of delivery to return your order. Please include your original email confirmation with all returns. We recommend insuring your return shipment to protect yourself from any loss. You are responsible for the cost to return your order.
If you receive an item that is damaged or defective, please contact us within 7 days of receipt of your package so that we may discuss how to correct the situation.

 

What are Oh Jenn Snaps?

Oh Jenn Snaps are handcrafted, interchangeable jewelry that features Snap Charms, button-like charms you snap in and out of corded bracelets, key rings and more.

How do you change your Snap Charms?

To change Snap Charms, simply pry out using your finger.

How long before a custom order is shipped?

First it starts with you...the longer it takes for you to send us an image, the longer it will take. Once we have your image(s), it will take upto 5 days from edit to curing. When your order is finished, we will send you an email with your First-Class tracking information.

How can I use my promo code?

To redeem promo/discount code or gift card, customers must enter the code on the Checkout page and then enter the code in the Discount code field. After entering the code, offer adjustments will be made to eligible orders at checkout. Promo/Discount Code do not apply to Gift Cards, gift wrap, or taxes. Promos are valid while supplies last. Please see specific promo details for complete terms and conditions, including expiration date and other exceptions.

Do Oh Jenn Snaps work with other snap jewelry on the market?

YES! Our snap charms also work with Ginger Snaps, Magnolia & Vine, Noosa, Nugz, Bejeweled by Me, Yourself Expression and Snap Jewels.

How do you care for and clean my snap jewelry?

Our snap jewelry is silver plated or stainless steel. As with all silver-plated jewelry, tarnishing may naturally occur over time. To keep your snap jewelry and accessories looking their best, clean them with a dry polishing cloth. Please do not use liquid jewelry cleaners. These products strip the plating on all plated jewelry and will cause permanent damage. We also encourage you to limit exposing your Snaps and accessories to water (hand-washing, etc.) and never wear them into a bath/shower, pool or spa.

What happens if an item I want is out of stock?

We do our best to ensure that the items on our site are in stock. But if you happen to order an item and it is out of stock we will promptly notify you via email. You can also contact us via our page and ask for more details. If you reside in the Continental US you may at that time have the option to reserve the item when a future shipment arrives. 

Privacy Policy

Oh Jenn Snaps will never share your contact information with another vendor or third-party! We respect your privacy. We will only use your information for our in house marketing of promotions and events.